Vowecom, Shop for everything but ordinary goods. We offer home decoration, furniture, outdoor and more.

FAQs - Online Home Store - Home Decor, Outdoors, Furniture | Vowecom

Frequently Asked Questions

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Once you place your order, you will receive an order confirmation e-mail. If you need an additional or replacement copy of the receipt, we can send another one via e-mail whenever needed. Please contact our Customer Service Department by calling toll free 1-877-380-3830 between 9:00 AM to 6:00 PM EST or send an e-mail to [email protected] You can also 7/24 ask for assistance from our team via Live Chat on our website.


Check that your address is correct and complete. You can make your checks under the My Orders heading.


A Note From Our Founders Founders' note originally published on March 15, 2020 and updated on February 11, 2022 To our Vowecom family, We’ve been thinking a lot about you lately — our customers, our employees, and our greater communities. Your health and safety are our top priorities and at the heart of every decision we make. We believe it’s critical to do our part to help reduce the transmission of COVID-19. Here are some of the steps we are taking to protect everyone in this ever-evolving situation. We are working tirelessly to make sure that the products you love are available when you want them, delivered in the safest way possible. We are diligently following guidance and best practices from the Centers for Disease Control and Prevention (CDC). Across all of our facilities and delivery operations, we have increased our daily cleaning routines, including more frequent handwashing, use of sanitizer, and cleaning of equipment. Our customer service team is available to answer any questions about your experience, work with you on the best delivery option, and provide more information on the many precautions we’re taking to protect your health and safety. We are equally committed to taking care of our employees. We are providing increased pay for hourly employees in our fulfillment centers and home-delivery operations through a pay premium for their hard work and dedication in these unprecedented times. We are providing emergency paid time off to enable team members who are not feeling well to stay home without losing pay. We are asking individuals to refrain from travel unless critical, and have established quarantine procedures after travel to high-risk areas. We have consulted a medical expert in epidemiology and infectious disease to ensure we are taking all necessary steps to protect the safety and well-being of our people. We are providing resources to help employees modify how they work, including flex scheduling for caregivers and remote work wherever possible. We have created forums to keep employees connected and up to date with information to help them stay healthy. While the environment around us is uncertain, we take comfort in the fact that we have a world-class team and a compassionate and loyal community of customers. We stand ready to serve, and hope that our websites, apps, and social channels can be a source of support, inspiration, and solutions for you — because sometimes we all need a break from the news. Thank you for being a part of the Vowecom family, Taking Care of Our Team While the majority of our employee base is successfully working from home, our fulfilment and transportation facilities are up and running as our team continues to meet customers’ needs during these challenging times. We are proud to have a world-class team that is working quickly and safely to provide our customers with the items they need for their homes. Our no-contact experience has allowed us to deliver household staples such as mattresses, bedding, sheets, and towels – as well as basic kitchen and cookware items – to ensure everyone is well equipped to spend more time at home. Protecting the health of our team as well as our customers, partners, and community is our top priority. We are taking the following measures to enhance safety and support for our teams: Financial Security We are providing increased pay for hourly employees in our fulfillment centers and home-delivery operations through a pay premium for their hard work and dedication in these unprecedented times. We are providing emergency paid time off to enable team members who are not feeling well to stay home without losing pay. Healthy & Safety We have partnered with a group of expert epidemiologists to implement preventative measures that are in line with guidance from the Centers for Disease Control and Prevention (CDC). We have employed additional cleaning and sanitizing procedures across all of our facilities, including regular deep cleanings, more frequent hand-washing and use of sanitizer, and cleaning all equipment between uses. We have taken a variety of steps to help employees maintain proper social distancing. This includes staggering shifts to reduce overlap and placing limitations on the number of people allowed in common spaces such as break rooms. On March 24, we introduced a no-contact delivery experience to keep our drivers and customers safe and will not be asking for signatures at drop-off. (See how customers can help us create a no-contact delivery experience below.) Service Status Updated 05/17/2021 1) Deliveries are operating on schedule (delays caused by local regulations are possible), and we’re taking extra precautions to protect our customers and teams. 2) Safety is our top priority, and we have instituted additional safety precautions across our delivery teams. You may choose to have your items delivered through a no-contact delivery experience through outdoor drop-off or inside-the-door deliveries. At some locations, a limited-contact delivery experience is available so that we can help bring large items to the room of your choice. Across all deliveries: Our drivers will use hand sanitizer and / or soap between all deliveries and wear masks and gloves on the job. They will refrain from the typical handshake out of respect and caution for all. Our delivery teams will maintain a distance of six feet when possible. We ask that you support our efforts to keep everyone safe and healthy by keeping all persons and animals in a separate room when possible or maintaining a safe distance during delivery. We will not be asking for signatures at this time. For in-home deliveries, here are are some additional steps we can take together: The driver will call before arriving. Please leave the door propped open for ease of delivery, remove all obstacles, and ensure persons and animals remain in a separate room when possible or maintain six feet of physical distance from the driver team. To prioritize everyone’s health and safety during this time, we request that you limit contact with our delivery team as much as possible during your appointment. To minimize face-to-face contact, please wear a face mask during your appointment and stay at least six feet apart from the delivery team at all times. If you are unable to comply with these requests, the driver may refuse the delivery. If you or anyone in your home is awaiting a COVID-19 test result, currently quarantining, showing any symptoms, or has had contact with someone that tested positive for COVID-19, we kindly request you reschedule your in-home delivery for a later date or downgrade to outdoor drop-off. Please note, our in-home delivery methods may be paused at any point as the situation evolves. We will continue to adapt in order to provide our customers and employees with the safest environment possible. All returns will need to be brought outside of your home for pickup. 3) In-home assembly and installation services have resumed for select items as allowed by state regulations. If you have questions about availability in your area, please contact our Customer Service team. Assembly and installation professionals have been advised to follow CDC-recommended precautions. These precautions include frequent hand-washing, use of sanitizer before and after each delivery, and wiping down all equipment between uses and shifts. Customers may also reschedule or cancel assembly or installation by visiting My Orders. 4) Our outlet store in Florence, KY is temporarily closed.


Larger items may mean longer delivery times. Here is a list of the stages these posts go through; 1) You choose a custom delivery option for your item at checkout. Available delivery methods vary by product; all options will be displayed in the cart. 2) After your order is received from the warehouse, we will send you a notification e-mail to let you know that your order is on its way. 3) Your order is forwarded to a local delivery company. A carrier moves your order to a delivery specialist in your area. 4) When the local delivery agent receives your order, they will contact you to schedule a delivery date and set a time slot. 5) Celebrate the completion of your order! Check around the product when you receive the package. When you encounter any problem, it is enough to consult us.


All available shipping options are listed in the cart, but check below for information on when we can deliver your package.


While there are no shipping charges, if your order is subject to sales taxes, we are required to charge them at certain state and local tax rates.


We know how frustrating this situation can be. Return shipping for damaged or defective items is free — just pick your preferred resolution: Replacement parts (e.g. table leg) A replacement item A refund To get started: 1) Go to My Orders 2) Pick “Return Item” or “Replace Item or Parts” 3) Select “Damaged or defective” 4) Choose your resolution We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date. We apologize for your less than perfect experience.


If you believe you have discovered a security or privacy vulnerability on a Vowecom website, please report it to us. We welcome reports from everyone, including security researchers, developers, and customers. Please include any relevant emails, screen shots, crash logs, and/or system diagnosis reports in your message. You'll receive an automatic reply from Vowecom to acknowledge that we received your report. We’ll contact you if we need more information.


Ordering Information How Do I Place An Order? We offer three secure ordering methods so that you can choose the option that works best for you. Order online Placing an order on Vowecom is safe, easy, and fast. You can check your order status and make changes every step of the way using My Account, which can be easily browsed through the links on the right-hand side of the page. Call us Our product specialists are available over the phone 7 days a week: Mon – Fri: 8AM – midnight; Sat: 8AM – 8PM; Sun: 9AM – 6PM, all times EST. Contact us through the link at the bottom of this page and we'll not only set up the order for you but answer any questions you may have. Mail-In If you’d prefer to pay by check or money order, we are happy to accept them. (For more information, see below). What Are My Payment Options? Credit Cards Please keep in mind that fraud checks may occur. For security purposes, we may verify the address details with a third-party fraud check company. If there is a security concern, we may ask for additional information in order to process the order. This process is done as quickly as possible; however, on occasion, doing so may result in delaying the order. PayPal If you have a PayPal account, you can click “Check out with PayPal” in the shopping cart. Affirm Buy with Affirm – and pay off your purchase in easy, fixed monthly payments. Personal Checks, Cashier's Checks, and Money Orders We accept checks as a form of payment. Please keep in mind that, to prevent against fraud, any orders paid for with checks and money orders will be held for 15 days from the time the check is received to allow for the check to clear. If you need your order to be processed as quickly as possible, credit card will offer the fastest payment method. Purchase Orders and Net Terms We will happily accept purchase orders from corporate, educational, non-profit and government organizations pending a credit review by our finance and accounting staff. Purchase orders must be signed, bona fide documents that specify both a shipping and billing address; the preferred shipping method; and all relevant costs, including product prices, shipping and handling, and taxes (if applicable). Requisitions, letters, faxes, or memoranda referencing a purchase order number will not be accepted. To place an order by purchase order we must receive the purchase order by fax or postal mail. Please Fax Purchase Orders To: (866) 513-2570. Some additional terms and conditions include: The minimum purchase order amount we accept is $100. Payment terms are Net 30. We cannot accept purchase order numbers over the phone. We cannot accept international purchase orders. We cannot process an order until we have received a signed purchase order. Full Terms and Conditions We cannot accept your purchase order unless you agree to these terms. Please feel free to call us at the phone number at the bottom of this page with any questions. You can also let us know if you have a preferred payment method that you would like added to our payment options. Order Confirmation After your order is completed, you will be sent a confirmation email to the email address provided. Included will be an order number – this is your reference number in case you have any questions about your order. Please review the order summary to confirm your order information is correct and save the email as a receipt of your purchase. If you don’t receive a copy, first check your junk mail and then check My Account or contact us. If you’d like another copy of your receipt, you can always go to My Account and click “View Order Status” within the My Orders section. To the right of your order details, you’ll see an envelope icon that you can click to forward your order details to a different email address. Premier and Trade Programs These programs are intended for customers purchasing for a business and trade professionals*. These programs are not intended for resellers of Vowecom products or non-business customers. Accounts may be removed from these programs at any time at the discretion of Vowecom. *Trade professionals include: Interior Designers, Architects, Landscape Architects, Contractors, Real Estate Developers and Stagers.


We've put new COVID-19 safety guidelines in place for in-home service appointments. Learn More. Can I reschedule my service appointment? Yes, you can reschedule your service up to 24 hours before your scheduled appointment for free. Visit My Orders or call 866-263-8325 to reschedule. What is included in my service? For a flat fee, you'll receive expert assembly or installation services from an experienced, background-checked professional. Will my old item be hauled away or disposed of? No, service pros are not currently expected to haul away packaging materials or unwanted items. Please make alternative arrangements to dispose of your large items. Do I need to be home for my service appointment? Yes, an adult needs to be home for your service appointment. What should I do if I have an issue with my service? Give us a call at 866-263-8325 Who is my service pro? We use your location to match you with a qualified, background-checked service pro in your area. You'll receive more info about your pro, including a photo, before your job. What is the Vowecom Home Services Guarantee? If the service was not completed to your satisfaction, we’ll work with you and the service pro to correct the problem or we’ll give you your money back as provided in the Home Services Terms of Use. If you experienced any damage as a result of the service, please contact us to begin the process of filing a claim. After collecting basic contact information and the required documentation of the problem, our support team will work quickly to resolve your case. How can I contact my service pro? Your service pro will reach out to you before your appointment to establish communication. You'll then be able to call or text them via a secure connection. How do I prepare for my plumbing installation service? Before the day of your installation, make sure you have a plumbing line where you’d like your item installed. If you purchase installation and do not have a plumbing line, the pro will be unable to complete your service. What is the cancellation policy for services? You can reschedule assembly or installation services up to 24 hours before your scheduled appointment for free. Fees may apply when bookings are canceled or rescheduled within 24 hours of the appointment.


How do I find a friend or family member's registry? Welcome! Visit Find a Registry and search by the couple’s first and last name, or use their custom URL. How are gifts shipped? Is shipping free? All gifts ship free to the couple, and we’ll default to their shipping address as you check out. You can add a free gift message for a more personal touch! If you decide to ship the gift to your address instead, enjoy free shipping on orders over $35. Shipping fees apply to certain items, including orders shipping outside the contiguous United States. Any fees will be clearly indicated on item pages and during Checkout. How will I know that the couple has received my gift? If you are shipping to the couple, we’ll notify them as soon as the gift is purchased. You’ll also get an order confirmation email to make sure everything looks correct. You may not receive any additional order status updates, but your gift is in good hands – the couple will know where your gift is every step of the way. How will the couple know the gift is from me? You can add a free personalized message to registry gifts in your cart before you check out. When the couple is ready for the big reveal, they’ll see your name, gift, and heartfelt wishes on their private registry page! What is a Group Gift? Multiple guests can contribute to a Group Gift. It’s open to everyone, so don’t worry about organizing a group yourself! Simply choose the amount you'd like to chip in, and we'll apply it to the purchase price. The amount you give won’t be visible to other contributors. When they’re ready to order, the couple can apply all contributions to the total price. (You might notice that Group Gifts cost a bit more on the registry page. That’s so the couple doesn’t have to pay tax!) If a gift isn't totally funded, the couple still receives all contributions as store credit.